City Council

Plano Rolls Out New Via Rides, Showcases City Services, And Tees Up More Transit Talks

At the April 13 Plano City Council meeting, members focused on a new transportation contract, plus department updates on human resources, libraries, and environmental health. The discussion touched a lot of everyday needs, from senior rides and workplace training to library access and restaurant inspections. Council also heard what could be coming next as the city keeps building out services and gathering data.

Via Program Set To Launch Senior Rides May 4

Assistant City Manager Curtis Howard said Plano has signed a six-month contract with Via to run a supplemental transit service alongside DART. The first piece, senior rides for residents 65 and older, is set to start May 4 and will cover the city plus a 1.5-mile buffer. Riders will be able to book trips by app, online, or by phone. City leaders said the goal is to help people reach places like doctor visits, grocery stores, and other stops that may be hard to reach now.

Legacy Circulator Still Being Worked Out

A second Via service would connect the Shops at Legacy, Legacy West, and nearby corporate campuses, but no start date was given. City staff said they are still working with business and economic development partners on routes, pickup spots, and timing. Council also asked about fares, and staff said pricing has not been set yet and will come back later for discussion. The city says the service could help people move around busier work areas without turning every trip into a traffic headache.

HR Lays Out Workforce, Benefits, And Leadership Plans

Human Resources and Risk Management Director Victoria Nguyen told council the city now manages a workforce of about 2,800 employees across four generations. She said the department handles hiring, benefits, retirement plans, discipline, safety training, and employee relations. Nguyen also highlighted leadership programs for supervisors, managers, and city executives. The message was simple: keeping city workers trained and supported helps Plano keep services running for residents.

Libraries Highlight Growth, Access, And More Outreach